Viscom AG will have a new head of Central Service as of May 1, 2022, when Christian Schweizer (40) takes over this role. Previously headed up by Henning Obloch (63), this area includes the company’s technical service field work – and thus plays a key role in ensuring the satisfaction of Viscom’s customers.
As a qualified engineer, Christian Schweizer has gained wide-ranging experiences in the areas of project and product management as well as process automation and production management. He will now be incorporating this expertise in various aspects of his new role, which will include taking the interconnectivity of Viscom’s service products to the next level. With an MBA under his belt too, Schweizer can augment his technical expertise with business acumen. Henning Obloch will be participating in the SMTconnect international trade fair from May 10 to 12, 2022, in Nuremberg (Viscom stand 4A-120), after which he will move into the inactive phase of his progressive retirement.
Viscom established its Service area in 2008, with Henning Obloch overseeing and continually expanding the department since its inception. In order to ensure a seamless transition, Schweizer has already been at Viscom since early 2022 – having received in-depth training from Obloch regarding all of the key topics covered in the Service area. This training also included visits to many of the company’s customers in Europe.
Among other things, the portfolio offered by the Service area at Viscom AG includes assistance from expert technicians for all relevant service jobs, such as maintenance, conversions, retrofits, repairs and rapid delivery of spare parts. Viscom’s Central Service currently has a team of around 30 staff who are responsible for the European region and work closely with their colleagues on the Viscom Customer Care Teams (CCT), which were set up in 2020. Central Service also networks with Viscom’s French and non-European subsidiaries – located in the US, Mexico, Singapore, China and India – to address any aspects relating to optimal customer service.
Founded in 1984, Viscom AG is one of the leading suppliers worldwide in the field of assembly inspection within electronics production. With its headquarters and production site in Hanover, Germany, the company develops, produces and sells high-quality inspection systems from the areas of AOI, SPI, AXI, MXI, wire bond inspection as well as conformal coating inspection. The systems developed and manufactured in Hanover set high standards in terms of accuracy and speed. The product range covers the complete spectrum of optical inspection and X-ray inspection for small and medium-sized companies as well as for large series production. Viscom systems are used for 100% automatic inspection of electronic assemblies such as those used in the production of automotive electronics, aerospace technology or in the manufacture of telecommunications electronics.
Product development also focuses on custom system developments and networking with other production processes for smart factory applications. In order to achieve this, Viscom AG is stepping up investments in its own software and hardware development, which is continually defining new standards in inspection technology.
International sales are handled by a broad network of its own subsidiaries, application centers, service centers and representatives. A service team of in-house technicians and application specialists commission Viscom systems worldwide, offering maintenance, conversion and modernization from a single source. In addition, system-specific training courses are offered for customers’ operators, programmers and maintenance personnel. Experienced engineers and technicians from the application and service departments share their expert knowledge with participants.
Viscom AG has been listed on the Frankfurt Stock Exchange since 2006 (ISIN: DE0007846867).