Datest, a leading provider of advanced, efficient and mission-critical in-circuit testing, test engineering, X-ray inspection, nondestructive failure analysis and analytical laboratory solutions, is pleased to announce its receipt of the esteemed 2023 CIRCUITS ASSEMBLY Service Excellence Award (SEA). The award was officially announced during a ceremony held on Tuesday, Oct. 10, 2023 in conjunction with the SMTA International event. This marks the seventh time that Datest has been honored with this prestigious award.
Robert Boguski, President of Datest, expressed his gratitude upon accepting the award, stating, “We are honored to have received another Service Excellence Award, Datest’s seventh in eight years of competing for it, in the category of test laboratories. At the same time, we are humbled, knowing that to qualify for the award, a company must put itself ‘out there’ to close scrutiny and accept constructive criticism from industry colleagues. We accept the challenge and expect to benefit from candid feedback that the award search process provides. It makes us a better, more customer-centric company and renews us for the tasks at hand in the coming twelve months. Many thanks to our customers who participated in this feedback process. We take your comments and suggestions to heart, and will do our utmost to justify your trust in us.”
The award was presented to Mr. Boguski by Mike Buetow, President of PCEA. Customer ratings were assessed across various categories, including dependability/timely delivery, ease of use, manufacturing quality, responsiveness to requests and changes, technology, and value for the price.
Sponsored by CIRCUITS ASSEMBLY, the Service Excellence Awards for Electronics Manufacturing Services (EMS) providers and electronics assembly suppliers aim to recognize companies that excel in the vital area of customer service. Now in its 31st year, the program serves as a valuable benchmark for participants to gauge their customer satisfaction relative to their peers. The award is determined based on responses directly from customers, ensuring its authenticity and significance.
Datest remains committed to maintaining its exceptional level of customer service and delivering innovative solutions in the test laboratories category. The company’s dedication to customer satisfaction has been consistently acknowledged with this prestigious award. Datest tries hard not to request award feedback from the same customers in consecutive years, thereby ensuring the broadest possible sample size over a period of 3-5 years.
With more than 39 years of expertise, Datest offers in-circuit testing (ICT), flying probe testing, X-ray inspection, boundary scan/JTAG testing, functional testing, failure analysis and other related analytical and laboratory services, to OEMs and EMS companies throughout the US, North America, and the world. Datest is an ISO9001:2015, ITAR and AS9100D-certified company, and a member of IPC, IEEE, EIPC and ASNT. Datest is a proud and active member of SMTA.
For more information about Datest or to view the company’s complete service lineup, visit www.datest.com, or call (510) 490-4600.
